Refund Policy

At Flare, we are committed to ensuring a seamless and satisfactory experience for our customers. If you are not completely satisfied with our service, we offer a structured refund policy based on your subscription type, usage, and the time elapsed since your purchase.

1. Subscription Refunds

Free Plan

No charges apply to our free plan, so refunds are not necessary. You can cancel anytime.

Paid Plans (Pro & Enterprise)

Monthly Subscription Refund Policy

• Full Refund (Within 5 Days): If you request a refund within 5 days of purchase due to valid reasons (technical issues, or billing errors), you are eligible for a full refund.
• Partial Refund (6-14 Days): Refunds will be prorated based on the remaining days in your billing cycle.
• No Refund (After 14 Days): Refunds are not available after 14 days, but you may cancel to prevent future charges.

2. Eligibility for Refunds

• Technical Issues: If unresolved technical problems prevent you from using the service.
• Billing Errors: If you were incorrectly charged due to a system error.

3. Non-Refundable Cases

• Change of Mind: Refunds will not be issued simply because you decided to stop using the service.
• Violation of Terms: Accounts suspended due to Terms of Service breaches are not eligible.
• Third-Party Payments: If subscribed via a third-party platform (e.g., App Store, Google Play), their refund policies apply.
• Accidental Purchases: Since Flare offers a single subscription plan, refunds will not be provided for accidental purchases. Please confirm your decision before subscribing.

4. How to Request a Refund

To request a refund, follow these steps:

1. Email support@flareb2b.com with your account email and transaction details.
2. Provide a brief explanation of your refund request.
3. We will surely review it and respond within 2-3 business days.

5. Chargebacks & Disputes

Filing a chargeback without contacting us may result in account suspension and ineligibility for future refunds. Please reach out to our support team before disputing charges.

Summary of Refund Windows